Returns for Whitehead products are required within 30 days of the original purchase date. Acceptable return products must be in the original packaging and in saleable condition. Any used or damaged goods will not be accepted. Proof of purchase is required in all cases. Under these conditions, Whitehead will either replace the product or issue a credit for the original purchase price. Services charges such as shipping or delivery are non-refundable.
Products restricted from returns include: (1) any materials cut or modified to order (2) special ordered non-stock items (3) disaster relief items (masks, respirators, gloves, perishable goods, disposable and single use items) (4) Well pumps* (5) Installed Items**
Defective Products - We encourage you to test your product within 3 days of receipt so we can quickly remedy any mechanical problems. In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
Certain items are susceptible to a restocking fee. These include but are not limited to: large quantity orders, large volume pipe, pipe fittings, wire rope, chain, paints, large power equipment. A 10-50% restocking fee will be assessed in situations deemed appropriate by warehouse management.
Certain manufacturer warranties require a manufacturer representative to verify and address the defected product. We will gladly exchange such a product pending such verification. For any questions regarding acceptable manufacturers’ warranties, please contact us directly at 1.855.277.1511.
We receive daily weekday delivery from USPS, FEDEX, & UPS. Return freight charges are incurred by the customer. In circumstances where the return is a result of a Whitehead error, subject solely to our determination, we will refund ground shipping costs once the return has been processed. At which point, you will be notified via email and issued a credit by means of the original method of payment. Please do not hesitate to contact us directly regarding any return policy questions.
In order to return a product purchased online, please abide by the following procedure:
1) Legibly write the reason for return on your packing slip. Please note whether you intend to return or exchange the product. If the original packing slip is unavailable, please prove the date of purchase, the original invoice number, as well as the item number(s) for the product(s).
2) Carefully package the item(s) and include the packing slip noted above. Ship the package via carrier of your choice to:
Attn: Returns
Whitehead Hardware
104 South Lee Street
Valdosta, GA 31601
* Please see defective products header and installed items footnote before contacting.
** Installed Items - Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim with the manufacturer may be made by the customer but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.